FAQ
QUESTION #1: WHERE IS MY ORDER?
Thanks for taking a chance on my stories! My ebooks and audiobooks are delivered via email from BookFunnel. The email will be sent as soon as the purchase is completed (I would check your spam folder as it may have gone in there).
You can find the books that you purchased directly from me by going to www.bookfunnel.com/help and use your email as your login name.
QUESTION #2: CAN I READ ON MY E-READER?
Bookfunnel does allow you to send the ebooks to your preferred e-reader or app via email. It is a fairly simple process. If you have any issues, you can reach out to BookFunnel at help@bookfunnel.com and they are ready and willing to assist you.
For the audiobooks, the best way to enjoy them is directly through the BookFunnel app. At this time, I do not allow downloads of the audiobooks as this makes them easier to pirate. The BookFunnel app is easy and free.
QUESTION #3: IS THERE A SPECIFIC ORDER TO READ?
While I'm slowly adding all of the Dwemhar Realms series here, you'll be happy to know you can start with any 'Book 1' in a series already available and be good to do. Each series is written for new readers to jump in and not be lost!
The EASIEST way to get started is by grabbing one of the Bookbundles!
Here is a basic timeline for all books in the Dwemhar Realms.
QUESTION #4: CAN I RETURN THE DIGITAL PRODUCTS?
Since they are digital products and as soon as they are emailed to you, I can't get them back, I do not offer returns on the ebooks or audiobooks. I hope you understand.
QUESTION #5: THE CODES HAVE EXPIRED
Once BookFunnel sends the codes, you have 14 days before the codes expire. You have the books forever, don't worry. You can either reach out to BookFunnel at help@bookfunnel.com to request new codes. Or you can go to www.bookfunnel.com/help and use your email as your login. There you will find all the books you have purchased under that email.
QUESTION #6: I NEED TO CONTACT J.T. WILLIAMS
If you need anything, reach out to my team at authorjtwilliams@gmail.com!